We strive to ensure that our services meet the highest standards of quality and reliability. We are committed to providing a positive experience for our customers. If for any reason you are not satisfied with the service you have purchased, we offer a refund policy designed to provide transparency and fairness.
Eligibility for Refunds
Refund requests are eligible within 14 days from the date of purchase. After this period, we cannot offer a refund. To qualify for a refund, the following conditions must be met:
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Service Delivery Failure: If the service you purchased was not delivered as per the agreed terms or experienced significant issues, we will review the situation and consider issuing a refund.
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Technical Issues: In case the purchased service was unusable due to technical problems, such as system outages or unfulfilled functionalities, a refund will be processed after a thorough evaluation of the issue.
Non-refundable Services
Certain services are not eligible for refunds, including but not limited to:
- Credits Used for SMS Delivery: Once SMS messages are sent, they cannot be refunded.
- Custom Services: Services that are highly personalized, including custom templates or integrations, may not be refundable after they are delivered or used.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team via email at [[email protected]] or through our support portal.
- Provide Details: Include your order number, a description of the issue, and any relevant documentation (e.g., screenshots or error messages).
- Review Process: Our team will review your request and get back to you within 3-5 business days. If your refund request is approved, it will be processed immediately.
Refund Processing
Refunds will be issued to the original payment method. Depending on your payment provider, it may take up to 7-10 business days for the refund to appear in your account.
Customer Satisfaction
We aim to resolve any issues promptly and ensure that you are satisfied with our services. If you are dissatisfied with any aspect of our service, please contact us, and we will do our best to address your concerns.
By using our services, you agree to this Refund Policy. Thank you for choosing us!